{"id":30226,"date":"2024-01-22T06:24:00","date_gmt":"2024-01-22T05:24:00","guid":{"rendered":"https:\/\/expert-only.com\/?p=30226"},"modified":"2024-02-28T20:42:27","modified_gmt":"2024-02-28T19:42:27","slug":"business-process-management-bpm-definition","status":"publish","type":"post","link":"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/","title":{"rendered":"Business Process Management (BPM) &#8211; D\u00e9finition"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\" id=\"h-quel-definition-pour-le-concept-de-business-process-management-et-comment-est-il-utilise-dans-les-entreprises-pour-gerer-les-processus-et-la-performance\"><em>Quel d\u00e9finition pour le concept de Business Process Management et comment est-il utilis\u00e9 dans les entreprises pour g\u00e9rer les processus et la performance ?<\/em><\/h4>\n\n\n\n<p>Le Business Process Management (BPM) ou encore Gestion des Processus M\u00e9tiers (GPM) en francais, est une approche globale de gestion. Elle vise \u00e0 harmoniser tous les aspects d&rsquo;une organisation et \u00e0 am\u00e9liorer la saisie des besoins de ses clients. La BPM est fortement orient\u00e9e client. Elle promeut l&rsquo;efficacit\u00e9 commerciale en se concentrant sur l&rsquo;innovation, mais aussi sur la flexibilit\u00e9 et l&rsquo;int\u00e9gration de la technologie dans les processus d&rsquo;affaires.<\/p>\n\n\n\n<p>La BPM am\u00e9liore continuellement les processus ; elle est appel\u00e9e un processus d&rsquo;optimisation. La BPM permet aux entreprises de devenir plus efficaces et dynamiques. Elle augmente la capacit\u00e9 \u00e0 effectuer des changements fonctionnels pour une approche cibl\u00e9e du march\u00e9. Elle est plus agile que la gestion des processus m\u00e9tiers traditionnellement verticale et hi\u00e9rarchique.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#1-definition-du-bpm-gestion-des-processus-metiers\" >1. D\u00e9finition du BPM (Gestion des Processus M\u00e9tiers)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#2-le-bpm-comme-un-outil-de-gouvernance-dentreprise\" >2. Le BPM comme un outil de Gouvernance d&rsquo;Entreprise<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#3-business-process-management-et-gouvernance-informatique\" >3. Business Process Management et Gouvernance Informatique<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#4-principaux-avantages-des-outils-bpm\" >4. Principaux avantages des outils BPM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#5-business-process-management-et-six-sigma\" >5. Business Process Management et Six Sigma<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-1-definition-du-bpm-gestion-des-processus-metiers\"><span class=\"ez-toc-section\" id=\"1-definition-du-bpm-gestion-des-processus-metiers\"><\/span>1. D\u00e9finition du BPM (Gestion des Processus M\u00e9tiers)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.semanticscholar.org\/paper\/The-perceived-effects-of-business-process-Kohlbacher\/9f2a6119ddf60e70bb56b21932ced3b963277ce3\">Une \u00e9tude de Kohlbacher en 2009<\/a> indique que la BPM, telle que d\u00e9finie sur Wikipedia, aide les organisations \u00e0 mieux satisfaire leurs clients. Ceci est r\u00e9alis\u00e9 en am\u00e9liorant la qualit\u00e9 du produit, la rapidit\u00e9 de livraison et la vitesse de mise sur le march\u00e9. Une autre \u00e9tude de Vera et Kuntz men\u00e9e en 2007 se concentre sur le secteur hospitalier allemand. Elle montre l&rsquo;impact positif de la Gestion des Processus M\u00e9tiers sur l&rsquo;efficacit\u00e9 organisationnelle des structures.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/expert-only.com\/wp-content\/uploads\/2017\/06\/symbol-2088734_1280-1024x724.jpg\" alt=\"La Gestion des Processus d'Affaires (BPM) est une approche globale de gestion\" class=\"wp-image-4171\" srcset=\"https:\/\/expert-only.com\/wp-content\/uploads\/2017\/06\/symbol-2088734_1280-1024x724.jpg 1024w, https:\/\/expert-only.com\/wp-content\/uploads\/2017\/06\/symbol-2088734_1280-300x212.jpg 300w, https:\/\/expert-only.com\/wp-content\/uploads\/2017\/06\/symbol-2088734_1280-768x543.jpg 768w, https:\/\/expert-only.com\/wp-content\/uploads\/2017\/06\/symbol-2088734_1280.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>La Business Process Management (BPM)  est une approche globale de gestion<\/em><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Description des processus BPM<\/h3>\n\n\n\n<p>Un processus m\u00e9tier comprend une s\u00e9rie ou un r\u00e9seau d&rsquo;activit\u00e9s qui ajoutent de la valeur. R\u00e9alis\u00e9es par des acteurs ou employ\u00e9s pertinents, pour atteindre l&rsquo;objectif commercial fix\u00e9 par la direction. Ces processus sont essentiels \u00e0 l&rsquo;organisation et contribuent \u00e0 la g\u00e9n\u00e9ration de revenus. D&rsquo;autre part, ils repr\u00e9sentent une part importante des co\u00fbts. En effet, en tant qu&rsquo;approche de gestion, la BPM consid\u00e8re les processus comme des actifs strat\u00e9giques de l&rsquo;organisation. Contr\u00f4l\u00e9s et continuellement am\u00e9lior\u00e9s, ils ajoutent de la valeur aux produits et services.<\/p>\n\n\n\n<p>Cette approche est semblable \u00e0 la gestion totale de la qualit\u00e9. C&rsquo;est-\u00e0-dire, des m\u00e9thodologies ou approches pour l&rsquo;am\u00e9lioration des processus. Telles que Lean ou Six-Sigma. Le Business Process Management (BPM)  va encore plus loin, cette vision permet \u00e0 la technologie d&rsquo;assurer la viabilit\u00e9 de la m\u00e9thode. Pour la gestion en p\u00e9riode de stress ou de changement. La BPM est une approche qui vise \u00e0 int\u00e9grer une capacit\u00e9 organisationnelle au changement. Tant de mani\u00e8re humaine que technologique.<\/p>\n\n\n\n<p><strong>Les experts abordent souvent les sujets li\u00e9s au BPM sous l&rsquo;un des deux angles suivants :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Les Personnes<\/strong><\/li>\n\n\n\n<li><strong>et\/ou les Technologie<\/strong>s<\/li>\n<\/ul>\n\n\n\n<p>Le BPM est li\u00e9e \u00e0 \u00ab\u00a0la gestion des processus m\u00e9tiers\u00a0\u00bb. Le terme \u00ab\u00a0m\u00e9tier\u00a0\u00bb est confus car il est li\u00e9 \u00e0 une <strong>vision hi\u00e9rarchique et verticale de l&rsquo;entreprise<\/strong>.<\/p>\n\n\n\n<p><strong>Nous d\u00e9finirons donc le BPM comme la gestion int\u00e9gr\u00e9e des processus.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le BPM est \u00e9galement la Gestion de la Performance M\u00e9tiers<\/h3>\n\n\n\n<p>Si nous ajoutons \u00e0 la BPM le second sens de Gestion de la Performance M\u00e9tiers, utilis\u00e9 par le Professeur Scheer dans son article sur l&rsquo;\u00e9valuation de la BPM, la BPM est d\u00e9finie comme \u00ab\u00a0G\u00e9rer la performance d&rsquo;une organisation \u00e0 travers les processus\u00a0\u00bb. Notez l&rsquo;orientation performance et donc l&rsquo;am\u00e9lioration de la qualit\u00e9 de cette seconde d\u00e9finition. La gestion de la performance d&rsquo;affaires via les processus d&rsquo;affaires la d\u00e9finit \u00e0 travers une m\u00e9thode. Le but est d&rsquo;am\u00e9liorer la performance de l&rsquo;entreprise dans un environnement complexe et en constante \u00e9volution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-le-bpm-comme-un-outil-de-gouvernance-dentreprise\"><\/span>2. Le BPM comme un outil de Gouvernance d&rsquo;Entreprise<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Il s&rsquo;agit de l&rsquo;ensemble des activit\u00e9s de gouvernance de l&rsquo;entreprise qui, par l&rsquo;allocation des ressources aux processus, atteint \u00e0 la fois des objectifs op\u00e9rationnels et progressifs. La gouvernance est \u00e9galement la supervision de toutes les activit\u00e9s de gestion d&rsquo;un processus pour atteindre les objectifs num\u00e9riques assign\u00e9s. La d\u00e9finition et <a href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process_management\" target=\"_blank\" rel=\"noreferrer noopener\">l&rsquo;histoire<\/a> sont disponibles sur Wikip\u00e9dia.<\/p>\n\n\n\n<p>En r\u00e9sum\u00e9, l&rsquo;id\u00e9e de processus m\u00e9tiers est comme les concepts de d\u00e9partements, t\u00e2ches, production, ou entr\u00e9es et sorties. L&rsquo;approche r\u00e9elle de gestion et d&rsquo;am\u00e9lioration continue, avec des d\u00e9finitions formelles et une mod\u00e9lisation technique, a commenc\u00e9 dans les ann\u00e9es 1990. Dans le monde de l&rsquo;IT, le terme \u00ab\u00a0processus m\u00e9tier\u00a0\u00bb est synonyme de Gestion de Processus Tiers ou \u00ab\u00a0Middleware\u00a0\u00bb. C&rsquo;est-\u00e0-dire, l&rsquo;int\u00e9gration des t\u00e2ches d&rsquo;application logicielle. Cette vue est toutefois restrictive par rapport \u00e0 l&rsquo;objectif strat\u00e9gique de la gouvernance des processus.<\/p>\n\n\n\n<p>Bien que l&rsquo;objectif original de la BPM \u00e9tait d&rsquo;automatiser les processus dit m\u00e9tiers \u00e0 l&rsquo;aide des technologies de l&rsquo;information, le terme a \u00e9t\u00e9 \u00e9tendu pour inclure les processus dans lesquels l&rsquo;interaction humaine op\u00e8re en s\u00e9rie ou en parall\u00e8le avec la technologie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-business-process-management-et-gouvernance-informatique\"><\/span>3. Business Process Management et Gouvernance Informatique<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Lorsque diff\u00e9rentes \u00e9tapes d&rsquo;un processus d&rsquo;affaires n\u00e9cessitent l&rsquo;intuition humaine ou un jugement critique pour d\u00e9cider, ces \u00e9tapes sont attribu\u00e9es \u00e0 des employ\u00e9s qualifi\u00e9s dans l&rsquo;organisation. G\u00e9rer des interactions humaines complexes relie les contributeurs les uns aux autres dans l&rsquo;ex\u00e9cution d&rsquo;une t\u00e2che au sein d&rsquo;un groupe de travail. Dans ce cas, de nombreuses personnes et syst\u00e8mes interagissent de mani\u00e8re structur\u00e9e, et parfois de mani\u00e8re compl\u00e8tement dynamique \u00e0 travers des workflows.<\/p>\n\n\n\n<p>En effet, la BPM permet aux organisations d&rsquo;\u00eatre comprises \u00e0 travers une vue d&rsquo;ensemble qui permet de mod\u00e9liser les flux d&rsquo;informations ou la structure hi\u00e9rarchique. Dans un mod\u00e8le de processus, ces relations permettent de r\u00e9aliser des rapports et des analyses pour am\u00e9liorer et optimiser les processus. La BPM permet aux entreprises de r\u00e9pondre plus rapidement aux besoins changeants des consommateurs, aux fluctuations du march\u00e9 et aux exigences r\u00e9glementaires. Elle aide \u00e0 cr\u00e9er un avantage concurrentiel.<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Voici une <a href=\"https:\/\/expert-only.com\/fr\/concepts\/sgbd-systeme-gestion-de-base-de-donnees\/\">d\u00e9finition des syst\u00e8mes de gestion de bases de donn\u00e9es (SGBD)<\/a>, li\u00e8es \u00e0 la gestion et au stockage des donn\u00e9es d&rsquo;entreprise.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-tutoriels-sql-et-it wp-block-embed-tutoriels-sql-et-it\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"K7SEXqANIm\"><a href=\"https:\/\/expert-only.com\/fr\/concepts\/sgbd-systeme-gestion-de-base-de-donnees\/\">SGBD ou Syst\u00e8me de Gestion de Base de Donn\u00e9es<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"\u00ab\u00a0SGBD ou Syst\u00e8me de Gestion de Base de Donn\u00e9es\u00a0\u00bb &#8212; Tutoriels SQL et IT\" src=\"https:\/\/expert-only.com\/fr\/concepts\/sgbd-systeme-gestion-de-base-de-donnees\/embed\/#?secret=PY6Mmtxv5S#?secret=K7SEXqANIm\" data-secret=\"K7SEXqANIm\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>D\u00e9finition du SGBD<\/strong><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-principaux-avantages-des-outils-bpm\"><\/span>4. Principaux avantages des outils BPM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Les outils IT orient\u00e9s BPM permettent les fonctionnalit\u00e9s suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tout d&rsquo;abord, de d\u00e9velopper des strat\u00e9gies et de mod\u00e9liser des processus.<\/li>\n\n\n\n<li>Ensuite, de d\u00e9finir la base et l&rsquo;am\u00e9lioration des processus.<\/li>\n\n\n\n<li>De mod\u00e9liser les changements dans les processus.<\/li>\n\n\n\n<li>D&rsquo;analyser et de comparer diff\u00e9rentes simulations.<\/li>\n\n\n\n<li>D&rsquo;am\u00e9liorer, de s\u00e9lectionner et de mettre en \u0153uvre l&rsquo;am\u00e9lioration continue.<\/li>\n\n\n\n<li>De surveiller et de mesurer leur mise en \u0153uvre.<\/li>\n\n\n\n<li>De surveiller l&rsquo;am\u00e9lioration en temps r\u00e9el \u00e0 l&rsquo;aide de tableaux de bord d\u00e9finis par l&rsquo;utilisateur.<\/li>\n\n\n\n<li>D&rsquo;enrichir les informations de performance dans le mod\u00e8le de simulation en pr\u00e9paration de la prochaine it\u00e9ration d&rsquo;am\u00e9lioration.<\/li>\n\n\n\n<li>Enfin, de restructurer les processus \u00e0 partir de z\u00e9ro pour de meilleurs r\u00e9sultats.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5-business-process-management-et-six-sigma\"><\/span>5. Business Process Management et Six Sigma<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pour aller plus loin, depuis 2010, la technologie permet le couplage de la Gestion des Processus M\u00e9tiers avec d&rsquo;autres m\u00e9thodes, telles que Six Sigma. Ce couplage permet la simulation de changements de processus d&rsquo;affaires bas\u00e9e sur des donn\u00e9es r\u00e9elles. Le couplage de la BPM \u00e0 des m\u00e9thodologies industrielles permet l&rsquo;optimisation et la rationalisation continue des processus. Pour s&rsquo;assurer qu&rsquo;ils sont en ad\u00e9quation avec les besoins du march\u00e9. Les recherches actuelles sur la BPM accordent de plus en plus d&rsquo;attention \u00e0 la <strong>conformit\u00e9 des processus<\/strong> aux r\u00e9glementations locales et internationales. Cela inclut les exigences comptables, fiscales et r\u00e9glementaires.<\/p>\n\n\n\n<p>La flexibilit\u00e9 est l&rsquo;un des aspects cl\u00e9s des processus, car les processus doivent \u00eatre continuellement adapt\u00e9s aux changements de l&rsquo;environnement. Ceci doit \u00eatre fait conform\u00e9ment \u00e0 la strat\u00e9gie, \u00e0 la politique et aux normes r\u00e9glementaires de l&rsquo;entreprise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-propos-du-concept-de-bpm\">A propos du concept de BPM<\/h3>\n\n\n\n<p>Enfin, les approches actuelles sur le Business Process Management (BPM) dans un contexte gouvernemental se concentrent sur les processus m\u00e9tiers. Mais aussi, la repr\u00e9sentation des connaissances aussi li\u00e9e \u00e0 la gestion des connaissances (<a href=\"https:\/\/www.sciencedirect.com\/topics\/social-sciences\/knowledge-management\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge management<\/a>), domaine clef. De nombreuses \u00e9tudes techniques existent sur la gestion des processus pour le secteur public mais aussi priv\u00e9. Les chercheurs ont rarement consid\u00e9r\u00e9 la notion de conformit\u00e9 l\u00e9gale. Comme les processus de mise en \u0153uvre l\u00e9gale dans les administrations publiques.<\/p>\n\n\n\n<p>En d&rsquo;autres termes, les concepts cl\u00e9s du Business Process Management incluent les solutions logicielles, l&rsquo;automatisation, la mod\u00e9lisation, l&rsquo;optimisation, la strat\u00e9gie, la mise en \u0153uvre, et la transformation num\u00e9rique. Ces \u00e9l\u00e9ments sont essentiels pour am\u00e9liorer les performances et atteindre les objectifs strat\u00e9giques des entreprises, en assurant flexibilit\u00e9 et conformit\u00e9 dans un environnement \u00e9volutif et extr\u00eamement comp\u00e9titif.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-tutoriels-sql-et-it wp-block-embed-tutoriels-sql-et-it\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"QWrLgUVn8E\"><a href=\"https:\/\/expert-only.com\/fr\/concepts\/software-as-a-service-saas\/\">SaaS ou Software as a Service<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"\u00ab\u00a0SaaS ou Software as a Service\u00a0\u00bb &#8212; Tutoriels SQL et IT\" src=\"https:\/\/expert-only.com\/fr\/concepts\/software-as-a-service-saas\/embed\/#?secret=dRjKmVs4vo#?secret=QWrLgUVn8E\" data-secret=\"QWrLgUVn8E\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>D\u00e9finition du SaaS<\/strong><\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Quel d\u00e9finition pour le concept de Business Process Management et comment est-il utilis\u00e9 dans les entreprises pour g\u00e9rer les processus et la performance ? Le Business Process Management (BPM) ou encore Gestion des Processus M\u00e9tiers (GPM) en francais, est <a class=\"mh-excerpt-more\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/\" title=\"Business Process Management (BPM) &#8211; D\u00e9finition\">&#8230;<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":27569,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[88,128,159],"class_list":{"0":"post-30226","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-concepts","8":"tag-epm","9":"tag-management","10":"tag-performance"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business Process Management (BPM) - D\u00e9finition - Concepts IT<\/title>\n<meta name=\"description\" content=\"Concepts du Business Process Management ou BPM pour optimiser et automatiser les processus d&#039;entreprise et la gestion strat\u00e9gique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Process Management (BPM) - D\u00e9finition\" \/>\n<meta property=\"og:description\" content=\"Concepts du Business Process Management ou BPM pour optimiser et automatiser les processus d&#039;entreprise et la gestion strat\u00e9gique.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/\" \/>\n<meta property=\"og:site_name\" content=\"Tutoriels SQL et IT\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ExpertOnlyCom\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-22T05:24:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-28T19:42:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expert-only.com\/wp-content\/uploads\/2022\/01\/idea-45DA743585A_1920x1080.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Expert-Only\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@expert_only\" \/>\n<meta name=\"twitter:site\" content=\"@expert_only\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Expert-Only\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/expert-only.com\/fr\/concepts\/business-process-management-bpm-definition\/\"},\"author\":{\"name\":\"Expert-Only\",\"@id\":\"https:\/\/expert-only.com\/fr\/#\/schema\/person\/406a9576b52944f018739a42046873ef\"},\"headline\":\"Business Process Management (BPM) &#8211; 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